
Wednesday, September 12, 2007
The Great Bike Ride – Day 17

The Great Bike Ride – Day 16





Monday, September 10, 2007
The Great Bike Ride – Day 15




The Great Bike Ride – Day 14



Sunday, September 9, 2007
The Great Bike Ride – Day 13



Our journey today was from Coos Bay, Oregon to Eureka, California.
Friday, September 7, 2007
The Great Bike Ride – Day 12




Friday, September 7, 2007The day started with a short run up to the Evergreen Aviation Museum. While there are many nice planes on display there, the star is the Spruce Goose. John and I paid a couple of extra bucks to get a private tour of the flight deck. There we got to sit in the very seat where Howard Hughes piloted this giant aircraft on its one and only one mile flight.
Then we headed for the Oregon coast. Shortly before lunch, we saw the Pacific Ocean for the first time. After working our way through the coastal villages with all their shops and touristy places, we hit what we had been anticipating: long stretches of road with the Pacific on our right side and the evergreen mountains of Oregon on our left. It was spectacular. The pictures above tell part of the story.
Our stop point tonight was Coos Bay, Oregon, for no other reason than when I was on summer duty while in Navy ROTC in 1972, our ship pulled in here on a good-will stop. I don't remember much about it except a mental picture of the harbor with the paper mill at the north end, and the Coast Guard and Army Corps of Engineers piers across the river. Freighters tied up at the paper mill to take pulp and other products to the Far East.
Well, the paper mill is gone, and a casino is in its place. The Coast Guard pier seems to be in the right place, but that would put the pier we tied up to on the wrong side of the river from downtown. There were no ships at all in the port any more apparently.
Tomorrow we cross into California. We need to push a little to get everything in we want to do and have Diane to the San Diego airport in time for her 6am Thursday flight.
DAY 13
Thursday, September 6, 2007
The Great Bike Ride – Day 11

Thursday, September 6, 2007
This was an odd day. Our main objective today was to gather up Diane at the Portland airport and head towards the museum where the Spruce Goose is displayed. Her plane was arriving about 1pm, so that meant we had the morning to catch up on laundry and sleep.
When Diane arrived at the hotel about 2pm, she quickly changed and we jumped on the bikes for the short run to McMinnville, Oregon - a distance of 53 miles. We thought we might be able to make it in time to visit the museum this afternoon, but the road from Portland to McMinnville was very congested and we arrived at 4pm, leaving only an hour to visit this extensive facility.
I thought maybe the folks at the museum would let us buy tickets ($20 each), look around a little before closing, then come back tomorrow on the same ticket to really look things over. But there were a couple of young kids at the desk who said that would be against the rules. So I asked to speak to a manager. The manager was another young person who said that rules were rules, and that we should just come back tomorrow.
Note to any young folks who are reading this: these kids made a dumb business decision. We weren't asking to get in for free. And it wasn't like were were going to consume something that would cost the museum money. We weren't going to give our tickets to someone else who would then get in for free. If they were worried about that, they could just write our driver's license numbers on the tickets and require us to show our licenses before we get back in tomorrow. I'm sure there was some easy way to accomodate our wishes.
Compare this to the guy who owned the little resturant we walked to last night night in Portland. It was near his closing, but he invited us in anyway, and asked his server if she would stay for a few minutes to take care of us. We had a good meal, and left generous tips in appreciation.
I'm fortunate to have grown up in a company culture where we felt some degree ownership in the enterprise, and therefore tried to find a way to say "yes" to reasonable requests from a customer. For that, we were rewarded with great customer loyalty. It's much cheaper to keep a good customer than find a new one.
Maybe these folks at the museum never have to think that way. Their customers visit once, and likely never come again. And they have a unique product: the one and only Spruce Goose. They'll find out that this situation rarely exists in the real world. Treat a customer badly, and the competition gets the business.
Good dinner tonight in a little pub next door to the hotel. Tomorrow we go back to the see the Spruce Goose and then head for the PACIFIC COAST!!!